ORDERS

You can purchase our products online by clicking on „add to cart” button on the product page.
After placing your order you will receive an order confirmation email. You will also receive a confirmation email when we ship your order.

PAYMENT

We currently accept PayPal and credit card payments (you can pay with your Visa, Visa Electron or Master Card via PayPal even if you don’t have a PayPal account). If we don’t receive payment within 7 days of purchase the sale unfortunately will be cancelled.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

RETURNS

If you have ordered the wrong size, decide that you don’t like an item or wish to return it for any other reason we are happy for you to do so.

Please notify us within 14 days of delivery (at hello@raw-fashion.com) that you wish to return your order and send it back not later than 7 days after you notify us about the return. Thank you.

Refunds will be given once returned product have been received. Original shipping costs are non-refundable. Also please note that all return and exchange shipment costs will be at the customer’s expense.

Sadly we are not able to accept returned items that are soiled or dirty or have been worn or washed.

Please add the original invoice as proof of purchase.

SHIPPING

All orders are shipped from Warsaw, Poland via priority registered airmail, traceable.

For Europe, delivery time takes around 2-3 working days to arrive, for everywhere else it is usually 5-6 days. We ship within 2 days after receiving payment.
When your order ships we’ll send you a confirmation e-mail.

Free shipping on orders above 150 EUR.

SIZING

Our sizing is based on European sizes. You can find a detailed description about the sizes on every product page – US / UK / EU / ITALY.

CONTACT

We hope you enjoy your shopping. Please do not hesitate to contact us if you have any questions at hello@raw-fashion.com